Overview
Motra (“we”, “our”, or “us”) operates as an on-demand automobile service platform at motra.in, connecting vehicle owners with verified local service professionals in Coimbatore and Tamil Nadu.
This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website, contact us via WhatsApp, or use any of our services. By using Motra, you agree to the practices described in this policy.
Short version: We collect only what we need to provide the service. We don’t sell your data. We use your information to connect you with the right service professional and to improve our platform. That’s it.
Data We Collect
We collect the following types of information when you interact with Motra:
| Data Type | What We Collect | When Collected |
|---|---|---|
| Contact Info | Name, phone number, WhatsApp number | When you request a service |
| Location | Area name, locality, or pin location (shared by you) | During service request |
| Service Details | Service type, vehicle type, issue description | During booking |
| Vendor Info | Name, phone, service type, experience, location | When applying as vendor |
| Usage Data | Pages visited, browser type, referring URL | When using motra.in |
| Communications | WhatsApp messages, form submissions | When you contact us |
We do not collect payment card details, Aadhaar numbers, or other sensitive financial information. Payments are handled directly between customers and vendors.
How We Use Your Data
Your information is used strictly for the following purposes:
- Service Delivery: To identify the right vendor, communicate arrival time, and coordinate service completion.
- Communication: To respond to your enquiries, confirm bookings, and follow up on service quality.
- Vendor Matching: To dispatch the nearest available verified vendor to your location.
- Quality Assurance: To track service completion, collect feedback, and improve vendor performance.
- Platform Improvement: To understand how our website is used and improve its performance.
- Safety & Security: To prevent fraud, abuse, and ensure platform integrity.
- Legal Compliance: To comply with applicable Indian laws and regulations.
We do not use your data for advertising targeting, automated profiling, or any commercial purpose unrelated to providing our automobile services.
Data Sharing
We share your information only in the following limited circumstances:
- With Assigned Vendors: When a job is confirmed, we share your name, phone number, and location with the assigned vendor so they can reach you. Nothing more.
- With Service Partners: We may share data with trusted partners who help us deliver services. These partners are bound by confidentiality agreements.
- Legal Requirements: If required by Indian law, court order, or government authority, we may disclose information as legally obligated.
- Business Transfer: If Motra is acquired or merges with another entity, your data may transfer as part of that process, subject to equivalent privacy protections.
We never sell your personal data to any third party for marketing, advertising, or commercial purposes. Your data is not a product at Motra.
Data Storage & Security
Your data is stored securely using the following practices:
- Service request data is stored in secured Google Workspace tools with restricted access.
- WhatsApp communications are stored within the WhatsApp Business platform operated by Meta Platforms.
- Website data is processed through standard hosting infrastructure with SSL encryption.
- Access to customer data is limited to Motra team members on a need-to-know basis only.
We retain your data for as long as necessary to provide services and comply with legal obligations — typically up to 2 years after your last interaction with Motra. After this period, data is deleted or anonymised.
Your Rights
As a Motra user, you have the following rights regarding your personal data:
- Access: Request a copy of the personal data we hold about you.
- Correction: Ask us to correct inaccurate or incomplete data.
- Deletion: Request deletion of your personal data, subject to legal retention requirements.
- Portability: Request your data in a commonly used format.
- Withdrawal of Consent: Withdraw consent for data processing at any time.
- Objection: Object to how we process your data in certain circumstances.
To exercise any of these rights, contact us via WhatsApp at +91 9677496118. We will respond within 30 days.
Cookies & Tracking
Our website uses minimal cookies:
- Essential Cookies: Required for basic website functionality. Cannot be disabled.
- Analytics: We may use basic analytics to understand traffic patterns. Data is aggregated and does not personally identify you.
- No Advertising Cookies: We do not use advertising trackers, Facebook Pixel, or third-party ad network cookies.
Children’s Privacy
Motra’s services are intended for adults who own or operate vehicles. We do not knowingly collect personal data from individuals under the age of 18. If we become aware that we have collected data from a minor, we will delete that information immediately.
Policy Updates
We may update this Privacy Policy from time to time. When we make significant changes, we will:
- Update the “Last Updated” date at the top of this page
- Notify active customers via WhatsApp if changes materially affect how we use their data
- Post a notice on motra.in for at least 30 days following significant changes
Contact Us
Business: Motra — On-Demand Automobile Services Location: Coimbatore, Tamil Nadu, India Website: motra.in WhatsApp: +91 9677496118
We aim to respond to all privacy enquiries within 30 days.